We understand plans change. Cancellations made at least 24 hours before the scheduled service window are free of charge. Cancellations made within 24 hours of the appointment may be subject to a $50 dispatch fee.
Our goal is 100% satisfaction. If you are not satisfied with the cleanup, please notify our team before we leave the site so we can rectify the issue immediately.
Since junk removal is a labor-based service, refunds are generally not issued once the items have been hauled away and disposal fees have been paid. In the event of a billing error, please contact us at info@nova-rescue.com.
